Email not delivered

First distinguish a missing report from an email still waiting to send.

Steps

  1. Check that the briefing exists and inspect its delivery state.
  2. For automatic mail, check the correct watchlist’s Auto Briefings, Email settings and selected recipients.
  3. For a digest, check local time, Timezone and whether eligible reports exist.
  4. If queued, allow the job to finish. If failed, correct the problem and use Send Email to retry deliberately.
  5. Check the recipient’s spam folder; contact support if the problem continues.

Done when: You have corrected the settings or identified the delivery problem.